Privacy policy
The following data protection declaration applies to the use of our app SAT>IP>Mobile (hereinafter “app”). We attach great importance to data protection. Your personal data are collected and processed in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).
Responsible person
Is responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR
Andreas Schultes
Röngtenstr. 44a
42719 Solingen
If you want to object to the collection, processing or use of your data by us in accordance with these data protection regulations as a whole or for individual measures, you can address your objection to the person responsible.
iCloud/CloudKit storage (only iOS/macOS/tvOS)
The channel lists and settings are stored in the private iCloud if the iCloud has been activated by the user. The data is only stored on the user’s devices and iCloud. The data is only used for the app to store and restoring and synchronizing the channel lists and settings.
- The data can be deleted in the iCloud management.
- Storage in the iCloud can be deactivated in the iCloud management.
- Channel lists can be exported via the app in the channel list management.
- Data on tvOS is not stored permanently and must therefore be synchronized with iCloud. This is a platform limitation of the device manufacturer. Otherwise, channel lists can be lost.
Which identifiers and IP addresses are processed
- The device name or dns name is stored as note in the channel list, to identify from which device the channel list was created.
- The IP address and identifier of the SAT>IP server are stored in the app for the purpose of assigning the server configuration data, selection and Communication/control with the SAT>IP server using the RTSP, UPNP and HTTP protocols
- IP address of the device is transmitted to the SAT>IP server for the purpose of Communication/control using the RTSP, UPNP and HTTP protocols
- The local IP address is sent to the local network for discovery purposes from SAT>IP servers (UPNP discovery).
- The Mac address is used for Ethernet communication (transmission of IP packets).
- When calling up integrated websites the public IP address is transmitted to the web server for the purpose of accessing the website. Here the data protection declaration of the website must be observed.
- By using the iCloud, data is transferred to the iCloud. See iCloud privacy policy for more information.
Network Ports
Connection executed by client
- UPNP(Protocol: UDP Local: any, Destination: 1900) Discovery of SAT>IP servers
- RTSP(Protocol: TCP Local: any, Destination: 554) Control of the SAT>IP Server
- HTTP(Protocol: TCP Local: any, Destination: any) Data retrieval
- Connection to iCloud servers(Protocol: TCP Local: any, Destination: 5223,443,80) iCloud management and storage, push messages
Open ports per stream
- RTP(Protocol: UDP Local: any, reception only from SAT>IP Server IP) reception of SAT>IP signal
- RTCP(Protocol: UDP Local: any, reception only from SAT>IP Server IP) Reception of SAT>IP reception quality information
Data for the fulfillment of our contractual obligations
We process personal data that we need to fulfill our contractual obligations, such as name, address, email address, ordered products, billing and payment data. The collection of this data is necessary for the conclusion of the contract.
The data will be deleted after the warranty periods and statutory retention periods have expired. Data that is linked to a user account (see below) is retained in any case for the time that this account is maintained.
The legal basis for the processing of this data is Art. 6 Para. 1 S. 1 b) GDPR, because this data is required so that we can fulfill our contractual obligations towards you.
E-mail contact
If you contact us (e.g. using the contact form or e-mail), we will process your information to process the request and in the event that follow-up questions arise.
If data processing is carried out to carry out pre-contractual measures at your request or, if you are already our customer, to carry out the contract, the legal basis for this data processing is Art. 6 para. 1 sentence 1 b) GDPR.
We only process other personal data if you consent to it (Art. 6 Para. 1 Clause 1 a) GDPR) or we have a legitimate interest in the processing of your data (Art. 6 Para. 1 Clause 1 f) GDPR) . A legitimate interest lies e.g. For example, responding to your email.
Storage period
Unless specifically stated, we only store personal data for as long as is necessary to fulfill the purposes pursued.
In some cases, the legislator provides for the storage of personal data, for example in tax or commercial law. In these cases, the data will only be stored by us for these legal purposes, but will not be processed otherwise and will be deleted after the statutory retention period has expired.
Your rights as a person affected by the data processing
According to the applicable laws, you have various rights regarding your personal data. If you would like to assert these rights, please send your request by email or post, clearly identifying yourself, to the address given in Section 1.
Below you will find an overview of your rights.
Right to confirmation and information
You have the right to receive clear information about the processing of your personal data.
In detail:
You have the right to receive confirmation from us at any time as to whether your personal data is being processed. If this is the case, you have the right to request free information about the personal data stored about you, as well as a copy of this data. There is also a right to the following information:
- the processing purposes;
- the categories of personal data that are processed;
- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
-
if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
- the existence of a right to correction or deletion of your personal data or restriction of processing by the person responsible or a right to object to this processing;
- the right to lodge a complaint with a supervisory authority;
- if the personal data is not collected from you, all available information about the origin of the data;
- the existence of automated decision-making, including profiling, in accordance with Art. 22 Para. 1 and 4 GDPR and - at least in these cases - meaningful information about the logic involved as well as the scope and intended effects of such processing for you. If personal data is transferred to a third country or to an international organization, you have the right to be informed about the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.
Right to rectification
You have the right to request us to correct and, if necessary, complete your personal data.
In detail:
You have the right to request us to correct any incorrect personal data concerning you immediately. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data - also by means of a supplementary declaration.
Right to erasure (“right to be forgotten”)
In a number of cases, we are obliged to delete your personal data.
In detail:
According to Art. 17 Para. 1 GDPR, you have the right to ask us to delete your personal data immediately, and we are obliged to delete personal data immediately if one of the following reasons applies:
- The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
- You revoke your consent on which the processing was based in accordance with Art. 6 Para. 1 Clause 1 a) GDPR or Art. 9 Para. 2 a) GDPR, and there is no other legal basis for the processing.
- You object to the processing in accordance with Article 21 (1) GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing in accordance with Article 21 (2) GDPR.
- The personal data was processed illegally.
- The deletion of personal data is necessary to fulfill a legal obligation under Union law or the law of the member states to which we are subject.
- The personal data was collected in relation to information society services offered in accordance with Art. 8 Para. 1 GDPR. If we have made the personal data public and we are obliged to delete them in accordance with Art. 17 Para. 1 GDPR, we take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, in order to be responsible for data processing, who are responsible for the personal data Process data to inform you that you have asked them to delete all links to this personal data or to copy or replicate this personal data.
Right to restriction of processing
In a number of cases, you are entitled to request that we restrict the processing of your personal data.
In detail:
You have the right to request that we restrict processing if one of the following conditions is met:
- You contest the accuracy of the personal data for a period of time that enables us to verify the accuracy of the personal data,
- the processing is unlawful and you refused to delete the personal data and instead requested that the use of the personal data be restricted;
- we no longer need the personal data for the purposes of processing, but you need the data to assert, exercise or defend legal claims, or
- You have objected to processing in accordance with Art. 21 Para. 1 GDPR, as long as it is not certain whether the legitimate reasons of our company outweigh yours.
Right to data portability
You have the right to receive, transmit, or have us transmit personal data relating to you in a machine-readable manner.
In detail:
You have the right to receive the personal data relating to you that you have provided to us in a structured, common and machine-readable format, and you have the right to transmit this data to another person in charge without hindrance from us, provided that
- the processing is based on consent in accordance with Art. 6 Para. 1 S. 1 a) GDPR or Art. 9 Para. 2 a) GDPR or on a contract in accordance with Art. 6 Para. 1 S. 1 b) GDPR and
- Processing is carried out using automated processes.
When exercising your right to data portability in accordance with paragraph 1, you have the right to have the personal data transmitted directly from us to another person responsible, insofar as this is technically feasible.
Right to object
You have the right to object to the lawful processing of your personal data by us if this is due to your particular situation and our interests in the processing do not outweigh.
In detail:
You have the right to object at any time to the processing of your personal data based on Art. 6 Para. 1 Clause 1 e) or f) GDPR for reasons arising from your particular situation; this also applies to profiling based on these provisions. We no longer process the personal data unless we can prove compelling reasons for processing worthy of protection that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If we process personal data for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is connected to such direct advertising.
You have the right to object to the processing of your personal data relating to you, for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 Para. 1 GDPR, for reasons that arise from your particular situation unless the processing is necessary to fulfill a task in the public interest.
Automated decisions including profiling
You have the right not to be subject to a decision based solely on automated processing - including profiling - which has legal effect on you or similarly significantly affects you.
There is no automated decision-making based on the personal data collected.
Right to withdraw consent under data protection law
You have the right to withdraw your consent to the processing of personal data at any time.
Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with a supervisory authority, in particular in the member state of your residence, your place of work or the place of the alleged violation, if you believe that the processing of your personal data is unlawful.
Data security
We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.
Your personal data will be encrypted with us. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. It is not possible to completely protect data from third-party access.
To secure your data, we maintain technical and organizational security measures in accordance with Art. 32 GDPR, which we constantly adapt to the state of the art.
We also do not guarantee that our offer will be available at certain times; Disruptions, interruptions or failures cannot be excluded. The servers we use are regularly backed up carefully.
Disclosure of data to third parties, no data transfer to non-EU countries
Basically, we only use your personal data within our company.
If and insofar as we involve third parties in the performance of contracts (such as logistics service providers), they will only receive personal data to the extent that the transmission is necessary for the corresponding service.
In the event that we outsource certain parts of data processing (“order processing”), we contractually oblige processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.
A data transfer to places or persons outside the EU outside of the case mentioned in section 4 of this declaration does not take place and is not planned.